Privacy Policy

Introduction

At Odo Marketing, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our website, marketing agency services, or our social media management app. By accessing or using our website or services, you consent to the terms of this Privacy Policy.

We are committed to protecting your privacy and handling your data in an open and transparent manner.

This privacy policy is divided into two sections:

• Part A: Privacy policy for website visitors and marketing agency clients
• Part B: Additional privacy policy for Odo Marketing Social Media App users

Part A: Website & Marketing Agency Services

1. Information Collection

1.1 Personal Information

We may collect personal information, such as your name, email address, phone number, or other contact details, when you voluntarily provide it through forms, registrations, or direct communication.

1.2 Usage Data

We may also collect non-personally identifiable information about your visit to our website, including IP addresses, browser details, device information, and other statistical data. This data helps us analyze trends, track user activities, and improve our services.

2. Use of Information

2.1 Internal Use

We use the information you gave us to fulfill your requests, respond to inquiries, provide customer support, and improve our services and website functionality.

2.2 Communication

We may use your contact information to send you important updates, newsletters, promotional offers, or other communications related to our services. You can opt out of receiving such communications by following the unsubscribe instructions in the email.

3. Information Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties unless we have your explicit consent or are legally required. We may share non-personally identifiable information with trusted third-party service providers who assist us in operating our website or conducting our business as long as they agree to keep the information confidential.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you use and interact with it. You can disable cookies through your browser settings, but please remember that certain website features may not work correctly without cookies.

6. Links to Third-Party Websites

Our website may include links to third-party websites for you to look at. We do not have control over these websites' privacy practices or content and are not responsible for their privacy policies. We'd like to encourage you to review the privacy policies of those websites before providing any personal information.

7. Children's Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.

8. Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately after you post the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

9. Contact Us

Please get in touch with us if you have any questions or concerns regarding this Privacy Policy or our practices:

• Company: Odo Marketing
• Email: odo@odomarketing.com
• Website: https://socialapp.odomarketing.com

Part B: Odo Marketing Social Media App

This section applies ONLY if you are using the Odo Marketing Social Media Management App and connecting your social media accounts to our platform.

1. Introduction to App Permissions

When you use the Odo Marketing Social Media App ("the App"), we require specific permissions to access your social media accounts. These permissions are requested ONLY when you actively connect your social media accounts to our app. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Important: The permissions listed below are only requested when you try to connect your social media accounts to our app. If you are simply browsing our website or using our marketing agency services without connecting social accounts, these permissions do not apply to you.

2. Data We Access and Why

When you connect your social media accounts, we request specific permissions to provide our services:

Facebook Permissions

• pages_show_list Access to the list of Facebook Pages you manage, to allow you to select which Page to manage through our app. Data stored: Page name, Page ID, profile picture URL.
• pages_read_engagement Read posts, comments, and engagement metrics from your Page, to display analytics, comments, and engagement data in your dashboard. Data stored: post content, engagement statistics (likes, comments, shares, reach).
• pages_manage_posts Create, edit, and schedule posts on your Facebook Page, to enable you to publish and schedule content from our platform. Data stored: scheduled posts, post drafts, media files.
• pages_read_user_content Read content posted by visitors to your Page, to display customer messages and comments in our unified inbox. Data stored: visitor posts, comments, customer messages (temporarily cached).
• pages_messaging Read and send Messenger messages on behalf of your Facebook Page, to manage customer conversations through our unified inbox. Data stored: message content (temporarily cached for display), conversation metadata.
• pages_utility_messaging Send automated utility messages (appointment reminders, order updates) to customers who initiated conversations. Data stored: message templates, delivery status.
• pages_manage_metadata Subscribe to webhooks for real-time Page activity updates, to receive instant notifications about new messages and comments without polling. Data stored: webhook subscription configuration.
• pages_manage_engagement Create, edit, and delete comments and reactions on Page posts, to allow you to respond to comments and moderate your Page directly from our app. Data stored: comment responses.
• business_management Access to Facebook Business Manager assets and Pages, for agencies managing multiple client Pages. Data stored: business account structure, associated Pages and assets.
• public_profile (Default) Basic profile information (name, profile picture) for user authentication and displaying your identity in the app. Data stored: your name, profile picture, user ID.
• email (Default) Your primary email address, for account creation, notifications, and account recovery. Data stored: email address.

Instagram Permissions

• instagram_basic Basic access to your Instagram Business/Creator account, required to connect your Instagram account and access media. Data stored: account name, username, profile picture, Instagram account ID.
• instagram_manage_messages Read and send Instagram Direct Messages, to manage customer conversations through our unified inbox. Data stored: message content (temporarily cached), conversation metadata.
• instagram_manage_comments Read and respond to comments on your Instagram posts, to manage engagement and customer interactions from our dashboard. Data stored: comment text, replies, commenter information.
• instagram_content_publish Create and publish photos, videos, and stories to Instagram, to enable post scheduling and automated publishing. Data stored: scheduled posts, media files, captions, hashtags.
• instagram_manage_insights Access Instagram analytics and insights data, to display performance metrics in our Analytics dashboard. Data stored: engagement metrics, follower demographics, post insights.

Other Platform Integrations

• LinkedIn (r_liteprofile, r_emailaddress, w_member_social) Profile information and posting to your LinkedIn feed. Purpose: schedule and publish LinkedIn posts, display profile info.
• Twitter/X (read and write access, offline access) Tweet content, user profile, post engagement metrics. Purpose: schedule and publish tweets, view analytics.
• Google Business Profile Business locations, posts, reviews management. Purpose: manage Google Business posts and respond to reviews.
• TikTok Profile info, video publishing capability. Purpose: schedule and publish TikTok videos.
• Dropbox (Optional) Media files you choose to connect. Purpose: import media from Dropbox for social media posts.
• Canva (Optional) Your Canva designs. Purpose: import designs directly from Canva for posting.

3. How We Use Your Data (App Only)

We use the data we collect exclusively to provide you with our social media management services:

• Display: Show your social media content, analytics, and messages in our dashboard.
• Scheduling: Store and publish your scheduled posts at the times you specify.
• Analytics: Calculate and display engagement metrics for your content.
• Communication: Enable you to respond to messages and comments from customers.

We do NOT:

• Sell your data to third parties
• Use your data for advertising or marketing purposes
• Share your data with other users or external services
• Post content without your explicit instruction

4. Data Storage and Security (App Only)

Where We Store Data:

• All data is stored securely in encrypted databases (Supabase).
• Access tokens are encrypted using industry-standard AES-256 encryption.
• Data is stored on servers with enterprise-grade security measures.

How Long We Keep Data:

• Access Tokens: stored securely until you disconnect your account.
• Scheduled Posts: deleted after successful publication.
• Messages: cached temporarily for display (not permanently stored).
• Analytics Data: retained for historical reporting purposes.

Security Measures:

• All connections use HTTPS/TLS encryption.
• Access tokens are encrypted at rest.
• Regular security audits and updates.
• Role-based access control for data protection.

5. Your Rights and Control (App Only)

You have complete control over your data:

• Access: View all data we store about your social media accounts through the dashboard.
• Disconnect: Remove any connected account at any time from Settings.
• Delete: Request complete deletion of your data by contacting support.
• Export: Request a copy of your data at any time.

6. Third-Party Services (App Only)

We integrate with the following services to provide our app functionality:

• Facebook/Meta: For accessing Facebook Pages and Instagram Business accounts.
• Supabase: Secure database and authentication services.
• Vercel/Render: Application hosting infrastructure.

These services have their own privacy policies. We only share the minimum data necessary for these services to function.

7. Data Deletion (App Only)

When you disconnect a social media account or delete your user account from the app:

• All access tokens are immediately deleted.
• Scheduled posts are cancelled and deleted.
• Cached data is purged within 24 hours.
• Analytics data can be retained for up to 30 days for backup purposes.

To request immediate deletion of all data, please contact us at: odo@odomarketing.com

8. Changes to This Policy (App)

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email if the changes are significant.
• Request new consent if required by law.

9. Compliance (App)

Our app complies with:

• Facebook Platform Policy: We follow all Facebook/Meta platform policies and guidelines.
• GDPR: For users in the European Union.
• CCPA: For users in California, USA.
• Data Protection Laws: Applicable data protection regulations in your jurisdiction.