Cancellation & Billing Policy

Overview

This policy explains how billing, upgrades, downgrades, cancellations and refunds work for paid subscriptions to the Odo Marketing Social Media Management App. It forms part of, and should be read alongside, our Terms of Service.

Billing

Paid plans are billed in advance on a recurring basis, either monthly or annually depending on the plan you choose. You authorise us to charge your payment method automatically at the start of each billing period until you cancel. Every successful charge generates an invoice you can download from your billing settings.

Free trials and introductory offers

Some plans include a free trial or a discounted first period. Where a free trial applies, you will not be charged until the trial ends, and you may cancel at any time before it ends to avoid being charged. Where a discounted first month applies, the introductory price is charged for the first month and the plan then renews at its standard price. The offer that applies to a plan is shown on the pricing page at the time you subscribe.

Upgrading your plan

You can upgrade at any time from your billing settings. When you upgrade, the change takes effect immediately and you only pay the difference for the remainder of your current billing period, calculated on a pro-rata basis. Your new plan's features become available right away.

Downgrading your plan

You can downgrade at any time. To be fair to customers who have already paid for the current period, a downgrade takes effect at the end of your current billing period rather than immediately. You keep the features of your current plan until that date, after which your subscription continues on the lower plan at its price. Downgrades do not generate a refund for the current period.

Cancelling your subscription

You may cancel your subscription at any time from your billing settings (Manage billing) or by emailing us at odo@odomarketing.com. Cancellation takes effect at the end of your current billing period. You keep full access to every feature until that date, we email you the exact date your subscription will end, and you are not charged again after it.

Refunds

Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, or features you did not use. If you believe you were charged in error, contact us at odo@odomarketing.com and we will review it.

Failed payments

If a renewal payment fails, we will notify you and may retry the charge. If payment cannot be collected, your subscription may be paused or cancelled and access to paid features may be suspended until payment succeeds.

Your data after cancellation

Your content and data remain available to you until the end of your paid period. After your subscription ends, data may be removed in line with our data-retention practices. To request deletion of your data at any time, see our Data Deletion page.

Changes to this policy

We may update this Cancellation Policy from time to time. The most current version is always available on this page, and material changes will be communicated through the app or by email.

Contact

• Email: odo@odomarketing.com
• Company: Odo Marketing